Refund and Returns Policy

Last updated: [Date]

1. Returns

We accept returns within 30 days of purchase for items in original condition with tags attached. To initiate a return, please contact our customer service team at [email protected] or +1 (202) 524-2550. You are responsible for return shipping costs unless the return is due to our error.

1.1 Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Intimate apparel and swimwear for hygiene reasons
• Digital products and downloadable content
• Items marked as final sale

2. Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Shipping charges are non-refundable unless the return results from our mistake.

2.1 Refund Exceptions

Refunds may be reduced for items returned with signs of wear, damage, or missing components. We reserve the right to refuse refunds for items not returned in their original condition.

3. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order through https://www.keltra.store.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (202) 524-2550. We will arrange for return shipping and provide a full refund or replacement at your discretion.

5. Return Shipping

Please ship returns to: 9459 West Cedar Road, Washington, District of Columbia 20033, United States. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost return packages.

6. Contact Information

For questions about our refund and returns policy, please contact us:

• Email: [email protected]
• Phone: +1 (202) 524-2550
• Address: 9459 West Cedar Road, Washington, District of Columbia 20033, United States
• Website: https://www.keltra.store

7. Policy Changes

We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to https://www.keltra.store.